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Good Communications must be H.O.T.

Every day we may find ourselves in a position of starting a new conversation with a potential friend, client, colleague etc but how often do you think about where the conversation is going to go?

Communication takes work. A lot of it. How often have you walked away from a conversation with your someone feeling angry, disappointed or misunderstood? How often have you said things that were unnecessary and that you have regretted? How often have you wished for more open and honest communication with people?

As Dan Oswald said:

“Good communication must be H.O.T. – meaning honest, open, and two-way”


Firstly be honest with yourself about the purpose of the conversation that you are planning; whether it is with a friend, colleague or client or someone else. Even where you think there is no purpose share your genuine self.

People often think a little white lie is ok, but these will subsequently lead to bigger lies and you will simply see that the only person you are kidding is yourself. Ultimately if you are not telling the truth to others you are not only disrespecting them but also yourself. Remember honesty is always the best policy.


Being open with your conversation will hopefully ensure a more meaningful one. The last thing you want to do is waste your time (your most precious asset) on a non-productive conversation. By being open you can:-

· engage more,

· genuinely relate to,

· allow people to sell themselves,

· create added value,

· pay more attention to their key points,

· drop any potential barriers,

· and do what you can to help.


With every conversation you have it is always important to ensure that you listen more than you speak, the greater potential for achieving added gain is remarkable by fully listening.

Some people want to be in control, they become accustomed to hearing their own voices, their ego gets in the way and suddenly the conversation is all about them, their team, their products – this is not conducive to good business practice.

Remember when a new customer wants to buy your services or products they need to know, like and trust you as well as feel you are providing a great service or product not selling to them.

Listen first, sell second and allow the space to get to know them.